What's it all about?
Respect for privacy is a major concern for Croisière Exclusive.
This personal data protection policy applies to all processing of personal data by Croisière Exclusive.
In accordance with the General Data Protection Regulation ("GDPR" or "RGPD" in English), the purpose of this policy is to specify when, why and how personal data is collected and processed by Croisière Exclusive.
To help you better understand this policy, here are a few definitions:
Personal data: Any personal information that directly or indirectly identifies an individual.
Terminal: refers to all electronic devices used to process data (tablets, cell phones, computers, in-store kiosks, etc.).
Partners: refers to any company used by Croisière Exclusive to offer its customers products and services tailored to their needs, and/or to optimize and/or promote said offer.
Internet customer account: refers to the space dedicated to the Internet user, accessible via a login and password, where the Internet user can carry out certain actions such as tracking orders or modifying account information.
Plugin: small program capable of integrating into a browser to extend its capabilities, and in particular to enable the user to manage cookies stored on the browser more easily.
How can this policy evolve?
This policy may change from time to time. Please consult our website for the latest version.
This policy was last updated on October 17, 2018.
How and what personal data is collected
We may collect and process the following Personal Data:
The personal data you provide :
This is information that you voluntarily provide to us by entering information via :
- Our website ;
- Social networking platforms if you have associated them with your account on the https://croisiere-exclusive.fr website.
- Correspondence with us by telephone or e-mail following a contact request on the https://croisiere-exclusive.fr website.
Example: this includes information communicated in connection with :
- Your online shopping
- Your exchanges with our contact center
- Your subscription to the Croisière Exclusive newsletter
- While browsing our website https://croisiere-exclusive.fr
The Personal Data we collect may include your name, postal address, e-mail address and telephone number, information about the request you have made to us, and may also include records relating to our correspondence as well as your responses to various surveys.
The personal data we may automatically collect about you :
- Information relating to transactions and visits you make to our website, including in particular: data relating to traffic, location, etc.
- Technical information, including anonymous data collected by the hosting server for statistical purposes, such as type and version of browser used, time zone setting, types and versions of browser plug-ins used, operating system (example: Windows 10).
We may obtain certain Personal Data from sources outside our company, including other Croisière Exclusive entities or other third-party companies.
Why do we use your personal data?
We process Personal Data in order to:
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- To enable an exchange of information following a request made on our website (e.g.: we contact the Internet user again to validate a request for an in-store appointment or a home advice appointment);
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- To manage relations with our customers, in particular in the context of processing their orders, and to respond to certain requests (e.g. sending quotations for estimates made via a window configurator, implementing commercial guarantees, satisfaction surveys on Croisière Exclusive);
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- To send you regular news and information about our products/services, brands or initiatives that may be of interest to you. You may withdraw your consent at any time by contacting us. Contact us
- Or for any other purpose specified at the time of collection of personal data.
When may we use your personal data?
When you have expressed your free and explicit CONSENT, for specific, explicit and legitimate purposes. You may withdraw your consent at any time by contacting us. Contact us
Where processing is necessary for the pursuit of ourlegitimateinterestsas a business, provided that your interests or fundamental rights and freedoms (e.g. protection of your privacy, reputation) are not affected.
Here are 2 examples of legitimate company interests:
- Detection, prevention and reduction of fraud and other illegal activities;
- Computer network security to protect your Personal Data from loss or alteration, theft or unauthorized access.
When we must comply with a legal obligation, and in particular :
- To assist a public authority or organization in an investigation ;
- To verify the accuracy of your Personal Data in our possession.
Where the processing of your Personal Data is required in the context of THE EXECUTIVECUTION OF'A CONTRACT.
Who can receive or accessder à your personalpersonal data?
Croisière Exclusive Group entities
We may share all or part of your Personal Data with other companies within the Croisière Exclusive Group, in particular for internal administrative purposes or in order to inform you of their products and/or services that may be of interest to you.
Our suppliers and service providers
We may communicate all or part of your Personal Data to external service providers, subcontractors and other organizations to enable them to provide services to us or to provide them directly to you on our behalf. These third parties may include delivery service providers, advertising agencies, administrative services, the credit card payment processing service (Monetico), customer satisfaction survey organizations or other third parties who assist us in carrying out our activities and operating our website.
When we use external service providers, we only disclose the Personal Data necessary for their services and we put in place a contract that requires them to ensure the security and confidentiality of your information, and prohibits them from using it for other purposes that do not comply with our specific guidelines.
Other cases in which we may share your Personal Data
We may transmit your Personal Data:
In the event of a sale of part or all of our business and assets to a third party, or as part of a corporate restructuring or reorganization;
If we are required to disclose or share your Personal Information :
- In order to comply with any legal obligation, subpoena, court order, to detect or report a criminal offence, to perform or enforce the terms of a contract;
- Or to protect the rights, property or safety of Croisière Exclusive users and customers.
However, in the various cases described, we will always take appropriate measures to guarantee the protection of your Personal Data.
Where is your personal data stored?
Your Personal Data is stored either in our databases or in the databases of our service providers within the European Union. We ensure that our service providers comply with the latest security and confidentiality measures in order to guarantee the protection of your privacy rights as specified in this policy.
In this case, we will ensure that appropriate security and confidentiality measures are taken to guarantee the protection of your privacy rights as specified in this policy. These measures may include imposing contractual obligations on the recipient of your Personal Data or ensuring that recipients have subscribed to "international frameworks" designed to ensure sufficient protection of your data.
How long are your personal data stored?
We keep your Personal Data only for as long as is necessary to achieve the intended purpose, and to meet our various legal and regulatory obligations.
- 10 years after an order or invoice has been issued
- For the duration of the commercial warranty for products covered by a warranty of more than 10 years.
- 3 years after quotation issued
- 3 years after requesting an appointment with a Croisière Exclusive sales representative
- For all credit card purchases, your data is deleted as soon as the transaction is completed.
What are your rights?
Subject to applicable regulations, you can :
- access your Personal Data ;
- correct, modify and update your Personal Data;
- delete your Personal Data or limit their processing;
- withdraw your consent if necessary;
- object to us using your Personal Data to make automated decisions about you;
- ask us to transmit your Personal Data to you in a structured file or to a service provider that you indicate to us if this is technically possible (data portability);
- lodge a complaint with the competent supervisory authority and have access to legal recourse.
How do we ensure the security and confidentiality of your data?
We aim to keep your data secure at all times during processing. As soon as we receive your Personal Data, we put in place appropriate technical and organizational measures and various controls to prevent, as far as possible, any accidental or unlawful destruction, loss, alteration, disclosure or unauthorized access.
How do cookies work?
Like many other websites, our site uses cookies (including Google Analytics cookies) in order to obtain an overall view of the volumes and preferences of Internet users when they browse our site.
Cookies" are small pieces of information sent to your terminal and stored on its hard drive to enable our website to recognize you when you visit.
You can block these cookies by adjusting your browser preferences.
You can configure your navigation software in 2 ways:
- Configure your browser to accept/reject cookies: either systematically, or depending on the sender.
- Configure your browser so that you are prompted to accept or reject cookies before they are stored on your terminal.
To access your browser's settings, go to your browser's help menu to find out how to modify your cookie preferences.
Here are some links to frequently used browsers:
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
Contact us
If you wish to write to us, please contact us at the following address:
Croisière Exclusive, Quai Pascal Paoli - 20137 PORTO-VECCHIO
The e-mail address for all requests for information on the protection of Personal Data and for exercising your rights is: https://croisiere-exclusive.fr/contact/